from $640.00 CAD
Last updated: July 22, 2025
We do not accept order cancellations. Please consider your purchase carefully before placing an order 🙂
This applies to all orders, including pre-orders and factory direct shipments. The only exception is if we are unable to deliver your item by the proposed ship-by date — in which case we may approve a cancellation request.
If you are a U.S. customer and have selected standard or express shipping (30% import tax due) at checkout, this confirms your agreement to pay import taxes. If you later cancel your order after we’ve contacted you with a duty quote, you will be charged a 10% cancellation fee to cover admin and communication time.
All clearance or sale items are final sale. This includes all tufting yarn and tufting cloth. These items are non-refundable and non-returnable under any circumstances.
This is because we do not have the facilities to re-measure or re-weigh individual cones or cuts of cloth. Exceptions may be made in rare cases, so please email us if you’d like to discuss your situation.
We have a 30-day return policy, which means you must contact us within 30 days of receiving your item to request a return.
To be eligible for a return:
Returns must be requested by emailing hello@allthingseffy.com. Items sent back without prior approval will not be accepted.
Return shipping is at the buyer’s expense. We do not reimburse return shipping costs.
All approved returns are subject to a minimum 10% processing fee. Larger returns or restocks may incur higher fees depending on volume.
Most refunds are issued as store credit unless otherwise agreed. Store credit is issued to your customer account and will appear at checkout when logged in.
The following items are non-returnable and non-refundable under all circumstances:
Factory direct orders are non-refundable except for store credit, and are subject to a minimum 20% restocking fee.
This is because we do not stock these items locally, and they are not set up to be returned to our warehouse network. If an exception is granted, the item will typically need to be returned to our flagship shop in New Zealand — at the customer’s expense.
Machines that have been opened and used — whether for five seconds or five hours — are considered used and are subject to a 30% restocking fee if returned.
We do not resell used machines as new. Returned machines are inspected and, if functional, relisted as refurbished. All used machinery must be returned to our New Zealand workshop. Please consider this before opening or using your machine.
Please check your machine within 30 days of receiving it. Warranty claims must be made within this window. Using your tufting machine on hessian, plastic weave, or any material not intended for tufting will void your warranty.
Please inspect your order immediately upon arrival. Contact us within 30 days if you receive a damaged, defective, or incorrect item so we can make it right.
If your parcel is marked as undelivered or missing, you must notify us within 45 days of the order date. After that, we are no longer responsible for untracked parcels.
If your parcel is marked as delivered by the courier but not received, this will be handled as a separate claim process via the shipping provider.
If you have confirmed via email that you accept duties and tariffs and then refuse the shipment at the border, you will not receive a refund. Instead, you will be issued store credit minus original shipping charges and a 30% restocking fee.
If your parcel is unclaimed and returned to us, a refund may be issued minus shipping and a 30% restocking fee. If the parcel is abandoned and destroyed, no refund will be issued. Please contact us immediately if you're unable to receive your shipment.
Legal Entity: EFFY TUFT Corp (Canada)
Trading as All Things EFFY, operating from a fulfillment warehouse in Vancouver, BC
Email: hello@allthingseffy.com
Phone: +64 21 357 456 (NZ) / +1 506 516 6894 (Canada)
Canadian Business Number (BN): 727-626-012
New Zealand Business Number (NZBN): 9429049199277
New Zealand GST Number: 133-802-384
We collect and remit sales taxes where required in Canada, New Zealand, and Australia.
In the United States, applicable sales taxes are automatically collected and remitted by Shopify on our behalf where required by U.S. state laws.
We do not publicly display a physical address. If required for legal, customs, or return purposes, it will be provided upon request.
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