from $640.00 CAD
Last updated: September 24, 2026
This Shipping Policy applies to orders placed through All Things EFFY Canada. It explains how shipping works, where orders ship from, estimated delivery timeframes, and how shipping-related issues are handled.
The majority of orders placed through our Canadian store are fulfilled domestically from our fulfillment warehouse in Vancouver, British Columbia.
We also offer a small selection of products as Factory Direct. These are generally products that we are unable to keep permanently stocked in Canada because there is not enough regular demand to justify holding them continuously at our Vancouver warehouse. Offering them Factory Direct allows us to continue making these products available to Canadian customers without permanently warehousing them.
If a product is Factory Direct, this will be clearly stated on the product page. Otherwise, you can expect your order to be fulfilled from our Canadian stock in Vancouver.
We currently use carriers including Canada Post, UPS and Fleet Optics, as well as other available carriers where appropriate.
At checkout, you select your shipping service — such as Standard or Express — rather than a specific carrier. We select an appropriate available carrier based on your selected service, parcel size, weight, destination and available shipping options.
Once your parcel ships, your tracking information will show which carrier is delivering your order.
Please allow 1–2 business days for in-stock orders to be processed and shipped, excluding weekends and public holidays.
Most straightforward, in-stock orders are dispatched quickly. However, occasional delays may occur because of address verification, system synchronization between our store and warehouse, increased order volumes, or payment and fraud-prevention checks.
Our fraud-prevention systems may occasionally place an order on a temporary hold for manual review. This can happen for a variety of reasons, including:
A fraud flag does not necessarily mean that we believe your order is fraudulent. Automated systems can and do flag legitimate orders.
Because we are a small business, we manually review orders that are flagged before releasing them for fulfillment. If we require additional information to verify your order, we will contact you.
Dates shown on preorder products are approximate ship-by dates, not guaranteed shipping or delivery dates.
We ask that customers allow a reasonable window around the estimated date. Much of our inventory arrives by sea freight, and unfortunately we cannot precisely predict international shipping schedules, port delays, customs clearance, inspections or other disruptions outside our control.
We do our absolute best to keep customers informed when we become aware of a significant delay. Occasionally, however, delays occur very late in the shipping process and we may not know about them far in advance.
If you need an order by a particular date, please contact us before ordering or as early as possible. We can often help find an alternative or workaround if we know that your order is time-sensitive.
Choosing Express shipping does not move your preorder forward in the fulfillment queue and does not make the product arrive at our warehouse sooner.
Express shipping simply means that, once your order has been fulfilled and handed to the carrier, a faster delivery service is used to transport the parcel from our warehouse to your delivery address.
For most non-remote Canadian addresses, delivery after dispatch is typically approximately 2–5 business days. Rural, remote and northern destinations may take longer.
Important: All shipping and delivery timeframes are estimates only. We cannot and do not guarantee that an order will arrive on a particular date or at a particular time.
We are a small business, not Amazon. We do not operate our own courier fleet or private delivery network. We rely on Canadian carrier networks to transport and deliver your order, and unfortunately we cannot control every part of that process once your parcel leaves our warehouse.
Once a parcel has been handed to the carrier, its route and delivery timing are controlled by the carrier. Delays can occur because of weather, carrier backlogs, peak shipping periods, staffing issues, service disruptions, routing problems and other circumstances outside our control.
This applies to both Standard and Express shipping.
Shipping rates are calculated at checkout based on factors including parcel weight, size and destination.
Free shipping applies only where it is specifically advertised as part of a product or promotional offer.
We understand that shipping within Canada can be expensive. We have worked hard to create shipping rates that reflect the costs involved in getting orders from our Vancouver warehouse to customers throughout the country.
If a shipping charge looks unusual or you believe something may be wrong, please contact us at hello@allthingseffy.com. If possible, contact us before ordering so we can check it for you. If you have already placed your order, please include your order number.
Very large or heavy orders may exceed the maximum parcel size or weight supported by our standard checkout shipping rates.
If your order is too large to be processed as a single shipment, checkout may ask you to divide your purchase into multiple orders.
If you would prefer not to split your purchase, please email hello@allthingseffy.com and we can look into a shipping quote for your heavy or oversized order.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. If you cannot find the email, please check your spam or junk folder.
Tracking information is supplied by the carrier and may not update immediately after a shipping label is created or a parcel is collected.
If your order has passed its expected processing period and you still have not received tracking information, please contact us with your order number.
Factory Direct tracking can work differently from tracking for an order shipped from our Vancouver warehouse.
We use a variety of shipping methods and carriers for Factory Direct orders, including consolidated air freight. This allows us, among other things, to arrange for duties and tariffs to be prepaid so that customers are not unexpectedly required to deal with these charges when their parcel arrives in Canada.
With consolidated air freight, multiple shipments may travel together as one larger shipment. When the shipment reaches Canada, the individual parcels are separated and handed over to a local or last-mile carrier for final delivery.
Because of this, you may not always be able to follow a Factory Direct parcel through every stage of its journey using the customer-facing tracking number. There may be a period where tracking shows very little movement, followed by more detailed updates once the parcel has entered the Canadian last-mile delivery network.
We completely understand that this can feel unusual or concerning when you are waiting for an order.
If you are worried about the location of your Factory Direct parcel, please email us. We can often obtain more detailed information through our supplier and freight partners than is visible through the public tracking page.
Please allow us up to one business day to obtain and respond with additional tracking information, as we may need to contact our overseas shipping partners before we can give you an accurate update.
Please ensure that your shipping address is complete and accurate before placing your order, including your apartment or unit number and postal code where applicable.
If you notice an error after ordering, contact us immediately. We will do our best to correct it, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.
If a parcel is returned because the shipping information supplied with the order was incorrect or incomplete, the customer may be responsible for the cost of reshipping the order.
Some carriers cannot deliver to PO Boxes. If you require delivery to a PO Box, please contact us if you are unsure whether your order can be accommodated.
If you experience a delivery delay or another issue after your parcel has shipped, please check your tracking information and contact the carrier first.
The carrier has access to information that we do not, including internal parcel scans, routing information, delivery attempts, collection instructions and, in some cases, GPS or delivery-location information.
If the carrier cannot resolve the issue, you cannot obtain a response, the carrier believes the parcel may be lost, or you need help with the next steps, please contact us at hello@allthingseffy.com.
Please let us know about a missing or problematic delivery as soon as reasonably possible. The sooner we know about an issue, the better chance we have of obtaining useful information from the carrier and beginning a claim or investigation where necessary.
If tracking shows your parcel as delivered but you cannot locate it, please first:
If you have camera footage, please preserve it. This can be extremely useful evidence if tracking states that a parcel was delivered but the footage indicates that no delivery took place.
If the parcel still cannot be located, contact us and we will help with the next steps.
Unfortunately, parcels can occasionally be stolen after a carrier has completed a delivery.
We completely understand how upsetting this is. You have paid for your order and naturally expect to receive and enjoy it. However, where tracking and other delivery evidence indicate that the carrier successfully delivered the parcel to the address provided and it subsequently disappeared, we cannot automatically issue an immediate replacement or refund.
Once a parcel is in the carrier's possession, its transportation and physical delivery are outside our direct control. If a delivered parcel is reported missing, we need to review the available evidence and, where appropriate, follow the carrier's investigation and claims process before determining the next steps.
Depending on the carrier and circumstances, an investigation or claim can take several weeks and, in some cases, approximately one month to complete.
We appreciate that waiting for an investigation is frustrating, particularly when you are missing an order you have already paid for. As a small business, however, we cannot simply replace or refund every parcel reported missing after a confirmed delivery without first investigating what happened.
Signature on delivery: If parcel theft is a concern in your area, signature-on-delivery may be available by arrangement. Please contact us before ordering so we can determine whether a signature service is available for your address and shipment and advise you of any additional cost.
If your parcel arrives damaged, contains the wrong product, or is missing an item, please contact us promptly at hello@allthingseffy.com.
Please include your order number, a description of the issue and photographs where possible. Keep the product and its original packaging while we investigate, and please do not send anything back until we have provided return instructions.
If you are unable to collect or receive your parcel, please contact us as soon as possible.
If an order is returned to our warehouse because it was unclaimed, refused, or could not be delivered because of an address issue, additional shipping and/or return costs may apply.
Refunds, store credit, restocking charges and other return arrangements are handled in accordance with our Return & Refund Policy.
Factory Direct shipping applies only to products specifically identified as Factory Direct on their product pages.
These are generally products that we do not keep permanently stocked in Canada because there is not enough regular demand to justify continuously holding them at our Vancouver warehouse. Instead, we make them available to Canadian customers by shipping them directly through our supplier and international freight network.
For Factory Direct deliveries to Canada, All Things EFFY arranges for applicable duties and tariffs to be prepaid so that customers should not normally be required to pay these import charges upon delivery.
Applicable Canadian sales taxes are handled separately through checkout.
If a carrier unexpectedly asks you to pay duties or tariffs on a Factory Direct shipment, please contact us before paying the charge where possible. Send us your order number and a copy or screenshot of the request so that we can investigate.
Please allow up to 5 business days for tracking information to be provided for Factory Direct orders.
Your parcel may already be in transit before customer-facing tracking begins to show meaningful movement. This is because some Factory Direct shipments move through our supplier and international freight network before they are handed to the final delivery carrier.
Factory Direct orders typically arrive within approximately 11–15 business days.
This timeframe is an estimate only and is not guaranteed. International transportation, customs processing, inspections, weather, flight schedules, carrier delays and other disruptions outside our control can affect delivery times.
As explained earlier in this policy, some Factory Direct shipments move using consolidated air freight. This can mean that tracking does not show every stage of the parcel's journey. Once the shipment reaches Canada and is handed to the last-mile carrier, tracking will usually begin to update in more detail.
If you are concerned about the location of your Factory Direct parcel, please contact us. We can often obtain more information from our supplier or freight partner than is visible through the public tracking page.
Please allow up to one business day for us to obtain this information where we need to contact an overseas shipping partner.
If you have concerns about a Factory Direct shipment, please contact us at hello@allthingseffy.com.
Please include your order number so we can locate your order and investigate it without unnecessary delays.
Factory Direct purchases are also subject to the applicable Factory Direct terms in our Return & Refund Policy.
If you have any questions about shipping or an existing shipment, please contact: hello@allthingseffy.com
If you are contacting us about an existing order, please include your order number and a brief description of the issue. Providing your order number allows us to locate your order immediately and help you much faster.
Legal Entity: EFFY TUFT Corp. (Canada)
Canadian Fulfillment Location: Vancouver, British Columbia
Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable Canadian consumer protection law.
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